Frequently Asked Questions
Everything you need to know about shopping with Big Frenchies.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products safe for my pets?
Absolutely. At Big Frenchies, we prioritize quality and safety. All our retail products are sourced from reputable manufacturers and undergo strict quality control checks.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my package?
Once your order is shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status in real-time.